Kareem Basyouni

M2 FAQ's

How to Create API Keys on M2

How To Remove Bank Account on M2

How To Deposit FIAT via Bank Transfer

How To Withdraw FIAT Via Bank Transfer

How to Add a New Bank Account on M2

About M2 Accounts

How to sign up for a personal account on M2 as a non-UAE resident

A comprehensive guide on how to create a personal account with the M2 platform via the M2 mobile application or official website.

Why hasn't my deposit been credited to my account yet?

Explore the reasons behind your digital asset deposit balance not showing on your M2 account.

How to activate Futures

Simplifying perpetual futures trading using M2’s smart trading feature by breaking down the process into five simple steps.

Proof of address FAQs

Explore everything M2 deems acceptable and unacceptable when providing proof of address documents during the KYC onboarding process.

KYC (Know Your Customer) FAQs

Meet M2’s know-your-customer (KYC) onboarding requirements to complete setting up your account and comply with global rules and regulations.

How to Increase Your Account Limit with M2

Guide to upload your ID (Passport)

A quick guide on how to verify your M2 account using acceptable documents, such as uploading an image of your passport or ID.

Earn Plans

Explore the various earning plans, ranging from a fixed plan and customized plan to flexible plans based on your risk tolerance, trading strategy, and investment goals.

M2 Global Wealth Fees

Understand M2’s global fee structure for virtual assets, fiat, and USD equivalents to make informed trading decisions.

How to disable 2FA from your M2 account?

Remove the two-factor authentication (2FA) mechanism from your M2 account in one go with a simple toggle.

How to deposit Virtual Assets in M2?

A step-by-step guide on how to get started on the M2 trading platform for users looking to buy or deposit virtual assets.

How to reset your password on M2?

Reset your account password to regain access (recover the password) to your M2 trading account.

High Net Worth Individuals Onboarding

Requirements and policies for onboarding high-income and wealthy individuals to perform effective and efficient Customer Due Diligence.

How to withdraw Virtual Assets from M2?

Safely transfer, spend, or withdraw your funds from your M2 account in a straightforward process.

Securing your M2 account: protection against phishing and fraud

Step-by-step guide on how to maintain integrity and safeguard your M2 account against fraud and phishing scams.

What is Two Factor Authentication in M2?

Understand everything about two-factor authentication (2FA) as a security measure against online fraud, hacking, and spam to safeguard your M2 account.

Register an Institutional Account

A comprehensive guide on how to join the M2 community as a business or an institution, including the basic requirements for creating an account.

How to convert virtual assets?

Swapping your virtual assets shouldn’t be a hassle. Discover how you can convert your digital assets from one token to another.

How to view your Account Balance? 

View and manage the balances of your virtual assets in one interface, with M2 bringing your spot wallet and futures wallet for convenience and user experience.

How to change your personal details?

Send a request for a change of personal details to your account to M2’s customer support team in a two-step process.

How to access your Trading History? 

Discover how you can view or track your transaction history on the M2 trading platform for effective bookkeeping and to meet your tax obligations.

How to set up Two Factor Authentication with M2?

Enable a two-factor authentication (2FA) mechanism with your M2 account for greater security and protection against malicious intent.

How to sign up for a personal account on M2 as a UAE resident

A comprehensive guide on how to create a personal account with the M2 platform via the M2 mobile application or official website as a UAE resident.

How to delete your M2 account?

Send an account deletion request to the M2 platform to terminate your trading account with ease and care without losing essential data.

Proof of funds FAQ

Explore the accepted proof of funds documents, for cryptocurrency funds, fiat deposits, and business accounts, when verifying your M2 account.