Managing Editor
Kareem Basyouni
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How to submit account deletion request at M2? 

We understand that sometimes, you might feel the need to close a chapter and part ways with certain platforms. Whether you’re seeking a fresh start or better features, we’re here to help you navigate this process with ease and care. Reach out to M2 Support to express your feedback of which we will certainly work on improving.

Note: If you decide to restore your account within a 7-year period, please reach out to M2 Support to support in recovering your account. Your account details will get wiped off completely after 7 years.


Before deciding to delete your account:

·      Ensure you've saved all essential data, like past transactions, deposit addresses, and withdrawal histories.

·      Ensure all funds (cryptocurrencies and fiat) are withdrawn from the exchange. You can not retrieve them once your account is deleted. Always double-check withdrawal addresses.

·      Cancel any open orders that you may have on the platform. Ensure there are no pending transactions or unresolved disputes.

Step 1: Navigate to Profile on your Mobile app.

Step 2: Click on Security tab.

Step 3:
Under security tab select manage account option.

Step 4: Select delete account.

Step 5: After you click on delete account tab, a warning message will be shown to confirm the deletion. Once you click confirm, your request will be sent to M2 Support for proceeding with account deletion and you will be notified through you registered email address.

It is highly recommended to conduct thorough research prior to making any financial decisions. Please note that this article's purpose is solely for educational purposes and the author and the organization, M2, do not influence the reader's investment or trading choices.

Kareem Basyouni

Kareem comes with 19 years experience in Operations and Customer experience with extensive global exposure in various fields and fintech. In 2019 Kareem discovers the crypto world in depth and becomes an enthusiast while he believes crypto is the future and financial freedom. Joined M2 in 2022 and is leading the Global Customer Experience for the exchange.

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