Why hasn't my deposit been credited to my account yet?

Managing Editor
Kareem Basyouni
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Deposited an Unsupported Token/via an unsupported Network.

If you deposit an unsupported token or use an unsupported network, your assets could be lost and unrecoverable. Before depositing, ensure the token is supported on our platform.

Depending on the circumstances, there may be options available for recovering unsupported tokens. Please reach out to our customer support team for guidance and assistance in such cases.

To avoid future issues, always double-check (on the deposit page or here) the token and network are supported on M2 before initiating a deposit.

Deposited using incorrect Address/Memo

Ensure that you've sent funds using the correct deposit address and any required memo/tag or tag for the specific virtual asset.  

Deposits sent to the wrong address or missing memo/tag information may not be credited to your account and assets may be lost. Please reach out to our customer support team for guidance and assistance in such cases.

Network Congestion

Sometimes, delays occur due to high congestion on the blockchain network. This can slow down the confirmation process for transactions, resulting in delays in deposit processing.

Use the provided transaction ID or hash to track the status of your deposit on the blockchain explorer.

Disclaimer:
It is highly recommended to conduct thorough research prior to making any financial decisions. Please note that this article's purpose is solely for educational purposes and the author and the organization, M2, do not influence the reader's investment or trading choices.

Kareem Basyouni
Author

Kareem comes with 19 years experience in Operations and Customer experience with extensive global exposure in various fields and fintech. In 2019 Kareem discovers the crypto world in depth and becomes an enthusiast while he believes crypto is the future and financial freedom. Joined M2 in 2022 and is leading the Global Customer Experience for the exchange.

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