When submitting your ID, it's important to follow some guidelines for images so we will be able to quickly verify your account.
Type of ID accepted: Passport
What is an acceptable passport scan or photo?
- Legibility: The scan or photo should be high-resolution, typically at least 300 dpi. Most of the cameras and scanners already meets this resolution, so just make sure all text, numbers, and photos are clear and readable.
- Full Image: Ensure the entire passport is captured in the image, including all four corners.
- Natural Color: The image should be in color and not altered in any way to ensure authenticity.
- Current and Valid: The passport should be current and not expired.
- Details: Ensure important details such as name, date of birth, passport number, photo, signature (if applicable), and expiration date are visible and not obscured.
- Straight and Flat: Lay the passport on a flat surface and take the photo directly above to avoid angles or distortions.
- No Glare: Make sure there's no glare or reflection that obscures any part.
- Consistent Lighting: Use even lighting to ensure the ID is illuminated without shadows.
Sample of an acceptable photo of your passport
File requirements for uploads:
File Size: Min 50KB and Max 50MB
File Type: .jpeg, .jpg, .pjpeg, .jfif, .pjp, .pdf, .png
Remember: It can not be password-protected.
- If one or more of these parameters are not met, your upload will fail.
- If your file is within these guidelines but you still get the error, please take a screenshot of your image, and try to upload that instead.
- If it still not working, please, contact our support team by submitting a request or via chat, and don't forget to attach a screenshot of the error message you get.
We are excited to have you! See you soon1
Disclaimer:
It is highly recommended to conduct thorough research prior to making any financial decisions. Please note that this article's purpose is solely for educational purposes and the author and the organization, M2, do not influence the reader's investment or trading choices.
Kareem comes with 19 years experience in Operations and Customer experience with extensive global exposure in various fields and fintech. In 2019 Kareem discovers the crypto world in depth and becomes an enthusiast while he believes crypto is the future and financial freedom. Joined M2 in 2022 and is leading the Global Customer Experience for the exchange.
