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General
What is M2?
M2 meets regulatory excellence for a premium crypto investment experience. UAE-based Multilateral Trading Facility and Custodian, M2 serves institutional / retail clients with a secure, transparent platform for digital assets. Licensed by FSRA of the Abu Dhabi Global Market, we adhere to standards for security compliance. The Platform offers spot trading, virtual assets custody, and AED against BTC & ETH trading.
Read more About M2
Who are the Board Members and Management team of M2?
Information about the chairman and management team of M2 can be found on our website under the 'About' section.
About M2 ADGM
About M2
What licenses does M2 hold, and how does it ensure customer protection?
M2 operates under various licenses to ensure compliance and security. You can find information about our licenses and regulatory compliance on our website under the 'Custody section'.
How can I reach M2 Support?
M2 Support is available 24/7 through Email or Live chat support here. You can also reach us via Telegram, X, Instagram or Linkedin.
Onboarding / KYC
How do I open an account with M2?
Sign up on the M2 website or mobile app, complete KYC verification, and start using your account. For UAE Residents / for Non-UAE residents.
How do I complete my KYC verification?
Follow the prompts provided in the verification process. You'll need to submit a valid Passport or ID card and any additional required documents. Make sure your documents are clear and legible to avoid delays (check this article to guide on uploading your ID)
Why was my KYC verification rejected?
Common reasons include unclear scans, mismatched information, or invalid/lack of documents.
How long does the KYC process take?
The KYC process can take anywhere from a few hours to a few days, depending on the account validation and requirements for your account. Keep an eye on your registered email inbox (or sometimes emails might land in Junk/Spam folder) our onboarding team might reach out to you requesting for more information prior to verifying your account.
Can I trade without completing KYC?
No, KYC verification is mandatory for trading on M2.
How do I check my KYC status?
You can check your KYC status by logging in and navigating to Profile section, then pressing Verification. Contact our Support for tracking your verification status.
What documents are required during KYC?
Documents required may vary from one user to another. Most common documents as per Regulatory requirements would be Proof of Address, Proof of funds, and a Valid ID -All documents should be valid and recent within the last 90 days.
I didn't receive an email after submitting KYC. What should I do?
Check your spam/junk folder. If you still haven't received it, contact our support team at M2 Help Center
What is the minimum age to sign up?
The minimum age to sign up for an M2 account is 18 years old for non-UAE residents accounts (Bahamas) and 21 years old for UAE residents accounts (ADGM).
Is my Country/Nationality prohibited?
Check the list of supported jurisdictions on the M2 platform to see if our services are available in your region.
Can I use my KYC verification from another platform?
No, KYC verification must be completed directly through the M2 platform to ensure compliance with our security protocols.
How do I open an institutional M2 account?
To open an institutional account, visit the M2 website or mobile app, press 'Register,' and select 'Business.' You'll need to provide details about your organization and submit the required documents for verification. We will guide you through the process upon submission.
Is the M2 app available in my country (IOS/ANDROID)?
The M2 app is available in many countries for both iOS and Android. For a detailed list of supported countries, please visit this link in our website.
Where can I find the terms of service for M2?
You can find the terms of service for M2 on our website by scrolling to the bottom of the page and clicking on the 'Terms of Service' link.
Where can I find the privacy policy for M2?
You can find the privacy policy for M2 on our website by scrolling to the bottom of the page and clicking on the 'Privacy Policy' link.
Accounts
What are the different types of accounts available on M2?
On M2, users have three main account types: Global, Futures, and Earn. The Global account facilitates standard trading and transactions, while the Futures account is tailored for futures trading activities. The Earn account allows users to earn interest on their cryptocurrency holdings. Additionally, UAE residents located in the UAE will have an AED account.
About M2 Accounts
How can I transfer funds between M2 accounts?
To transfer funds between your Global, Futures, and Earn accounts in M2, use the transfer feature found in the account section.
How do I view my account balance?
Your account balance is displayed on your dashboard/main wallet screen. You can also check your Global Account, Earn, Futures, UAE balance separately.
Account Management
How do I change my account details?
Navigate to the Security tab under Profile on the M2 platform, select Personal Details, and click the ‘Request Change’ button. This will send a request to our support team for further clarification about the necessary change.
How to change your personal details
What should I do if I suspect unauthorized access to my account?
Immediately change your password and enable two-factor authentication (2FA). Contact our support team to report the issue.
How can I reset my password?
Click "Reset Password" on the login page, enter your registered email, and follow the instructions sent to you. Use the link in the email to create a new password different from your previous ones.
What is two-factor authentication (2FA)?
Two-Factor Authentication is an additional security layer that is designed to protect your accounts.
What is Two Factor Authentication in M2
How do I enable two-factor authentication (2FA)?
Click on the 'Profile' tab Once you've logged into your M2 account, look for the 'Security' tab on the left side of the platform and enable 2FA. Here's how to
How do I disable two-factor authentication (2FA)?
We don't advice disabling your 2FA for security of your account and assets. However if you still wish to disable 2FA > Click on the 'Profile' tab Once you've logged into your M2 account, look for the 'Security' tab on the left side of the platform and Toggle off the 2FA setting.
How can I protect my M2 account?
To protect your M2 account, enable two-factor authentication (2FA), use a strong and unique password, regularly update your password, and avoid sharing your login details. Additionally, be cautious of phishing attempts and only log in through the official M2 website or app.
Securing your M2 account
What languages are supported on the platform?
M2 platform is supported in 6 different languages > English, Arabic, Spanish, French, Turkish, and Chinese. More languages will be supported soon.
How do I delete my account?
To delete your account, log in to your M2 account and go to 'Profile.' Next, select 'Security,' then 'Manage Account,' and click 'Delete Account.' Our support team will email you to confirm the deletion.
How do I download my account statement?
To download your account statement, log in to your M2 account, go to the 'Profile' section, select 'Account Statements,' choose the desired time period, and click 'Download.' The statement will be saved as a PDF file.
What is an account tier?
Account tiers are levels based on your verification and activity, offering different benefits and limits. Current Levels of verification is Lite and Pro only.
How do I increase my deposit/withdrawal limit?
You can initiate the process of increasing your account limit by reaching out and submitting an increase limit request through M2 Help Center. Click here for more information how to.
What should I do if I cannot receive the verification code/OTP?
If you're not receiving the verification code via SMS, check your phone's signal and ensure your phone number is correct. For email verification codes, check your spam or junk folder. Try resending the code several times and wait a few minutes between attempts. If you still haven't received it, contact support for further assistance.
What is a referral link and how does it work at M2?
A referral link is a unique URL you can share with others to invite them to join M2. When someone signs up using your referral link, you may earn rewards or benefits, such as trading fee discounts or bonuses.
Where can I find details about the Affiliate program?
You can find details about our Affiliate program on our website by scrolling to the bottom of the page and clicking on the 'Affiliate program' link.
Trading (Spot/Futures)
What is spot trading?
Spot trading involves buying and selling cryptocurrencies for immediate delivery on the market.
How can I start trading on M2?
Complete your KYC, deposit funds, and navigate to the trading section to place your trades.
What are Futures?
Futures are contracts to buy or sell an asset at a predetermined price on a specific future date, allowing traders to speculate on price movements.
How to activate Futures?
To activate Futures, log into your account and go to “Spot Trading” on the app or "Futures" on the web. You'll see a message that Futures Trading is live. Click "Start Trading." A pop-up will appear with the Terms and Conditions. Submit the request for activation.
M2 Customer Support Team will review it, and you'll be notified via your registered email.
What is the difference between Spot and Futures trading?
Spot trading involves buying/selling assets immediately, while Futures trading involves contracts to buy/sell at a future date.
What is leverage in futures trading?
Leverage allows you to trade with more funds than you have, increasing potential gains and losses. Read more about Futures>
Using Margin and Leverage
What Is Crypto Futures Trading and How Does It Work?
What is Margin?
Margin is the collateral required to open and maintain a leveraged trading position, allowing traders to borrow funds to increase their potential returns.
Using Margin and Leverage
What Is Crypto Futures Trading and How Does It Work?
How do I place a limit order?
Select the limit order option in the trading section and enter your desired price and quantity.
Understanding Order Books
How do I convert assets on M2?
To convert assets on M2, log in to your account, navigate to convert tab. Choose the assets you want to convert from and to, enter the amount, and review the conversion details. This is only applicable under Global Accounts.
How to convert virtual assets
What is a trading fee coupon?
A trading fee coupon provides a discount on trading fees for a specified amount and period.
Can I practice trading without using real funds?
Currently, we don't offer a demo account, so practicing trading with virtual funds isn't possible currently.
What are the trading hours for Spot and Futures trading?
Both Spot and Futures trading are available 24/7 on the M2 platform. Support is available 24/7 for any enquiries or complains.
How do I check my trading history?
To check your trading history, log in to your M2 account, navigate to your dashboard and click on the transaction history button and once you have selected the account, click on the 'Transaction History'.
How to access your Trading History
Deposit / Withdrawal
How do I deposit funds into my M2 account?
Go to the Deposit section, choose your preferred method whether by depositing funds from your own external digital wallet or if you’re a UAE based customer you can deposit FIAT directly from your bank account.
How to deposit Virtual Assets in M2
Why hasn't my deposit been credited to my account yet?
If your deposit hasn't been credited to your account yet, it could be due to network congestion, incorrect deposit details or unsupported token/network, or delays in the processing time. Please double-check your transaction details and allow some time for the deposit to be processed. If the issue persists, contact our support team for assistance.
How do I withdraw funds from my M2 account?
Navigate to your Account overview page, under Global Wallet click on the 3 dots on the right side of the desired virtual asset & choose Send.
How to withdraw Virtual Assets from M2
How long do withdrawals take?
Virtual assets withdrawals typically process within a few minutes while Fiat withdrawal may take a few days.
What cryptocurrencies are supported?
M2 supports a wide range of cryptocurrencies, check your main wallet page or Markets page. ADGM Supported pairs are BTC-AED and ETH-AED only.
M2 Fees
FIAT (AED)
Can I deposit AED into my M2 account?
Yes, if you have a UAE account and you are based in the UAE. Here's How to deposit Fiat via bank transfer
How do I add my bank account details on M2?
Log in to your M2 account and click on the user profile icon at the top right corner. Go to "Payment Methods" on the side panel and click "Add a Bank Account." Enter the required bank details, review them carefully, and confirm. Note: Mistakes in your bank account details may cause transaction errors or delays.
How to add a bank account on M2
How do I remove my bank account on M2?
Log in to your M2 account and click on the user profile icon at the top right corner. Go to "Payment Methods" on the side panel, click "Remove," and the system will delete the registered bank account from M2 records.
How to remove bank account on M2
How do I deposit AED via bank transfer on M2?
If you have a UAE account and are based in the UAE, log in to your M2 account, go to the home page, and select “Deposit”. Choose “Bank Transfer Deposit” and enter the desired amount. Select the bank account you wish to use. If you have multiple accounts, pick one from the drop-down menu. If no bank account is added yet, follow the instructions to add one.
How to deposit Fiat via bank transfer
How do I withdraw AED via bank transfer on M2?
If you have a UAE account and are based in the UAE, log in to your M2 account, go to the AED currency balance in the "You Own" section, and click “Withdraw”. Enter the amount, review the details, and click “Continue”. Slide to complete, then enter the Email code and 2FA code. Once processed and approved, the funds will be transferred to your specified bank account. Processing times may vary.
How to withdraw Fiat via bank transfer
What should I do if my bank deposit is not reflected yet on my M2 wallet?
Check with your bank first to ensure that the transfer of funds was successful. If yes, please contact support to check the transaction.
What are the fees for depositing via bank transfer?
M2 does not charge any deposit fees. However, your bank may apply its own charge
What are the withdrawal fees?
The fees for withdrawals are 50 AED plus 5% VAT, totaling 52.5 AED.
What are the minimum withdrawal amounts?
You can check the minimum withdrawal limits for your account by visiting the Verification section in your account.
MMX
What is MMX?
The MMX token is a digital token issued on the Ethereum blockchain, designed to provide access to specific products or services within the M2 ecosystem.
MMX Whitepaper
What benefits do I get by holding MMX tokens?
Holding MMX tokens grants exclusive benefits and enhanced earnings within the M2 ecosystem. Enjoy up to 9% on BTC and ETH, boost your yields on M2 Earn plans, and gain eligibility for a 10% allocation of M2's profits. Plus, you'll have privileged access to new coin listings and yield products.
MMX Benefits
How do I buy MMX tokens?
You can buy MMX tokens directly on the M2 platform, or through decentralized exchanges like Uniswap and Curve.
What is MMX Boosting and how does it work?
MMX Boosting increases your earnings by burning MMX tokens. For every $1 of MMX burned, you can earn $2 in bonus rewards. The bonus amount varies by asset and plan duration, but the 2-for-1 benefit is consistent. For example, boosting a standard plan can turn an 8% yield into 10%, doubling the value of MMX tokens spent.
MMX Boosting
Why use MMX Boosting?
MMX Boosting provides higher returns by increasing your earnings, with a consistent 2-for-1 boosting benefit across all plans.
MMX Boosting
Campaigns & Rewards
How can I participate in M2 campaigns and promotions?
Stay tuned to our social media pages on Telegram, X (formerly Twitter), Instagram, and LinkedIn. We regularly share details about our latest campaigns and promotions there. Don't miss out on exciting opportunities!
What types of rewards can I earn from M2 campaigns?
Rewards from M2 campaigns can include bonuses, free trades, and other exciting incentives. Follow our social media pages on Telegram, X (formerly Twitter), Instagram, and LinkedIn to get the latest updates on available rewards.
Are there any special promotions for new users?
Yes, we often run special promotions for new users. Keep an eye on our social media pages Telegram, X (formerly Twitter), Instagram, and LinkedIn to find out about the latest offers and how you can take advantage of them.
How do I know if I've won a reward from an M2 campaign?
Winners are typically notified via email or through announcements on our social media channels. To stay updated, make sure to follow us on Telegram, X (formerly Twitter), Instagram, and LinkedIn for the latest news and winner announcements. Additionally, you can always check the Rewards Hub when you log into your M2 account to see the rewards available for you to claim.
How can I claim or redeem my reward/bonus?
To claim/redeem your reward or bonus, simply log in to your account, go to the Rewards hub, and follow the instructions to claim your reward or bonus.
Where can I find the terms and conditions for the Rewards program?
You can find the terms and conditions for the Rewards program on our website by scrolling to the bottom of the page and clicking on the 'Rewards Terms and Conditions' link.
Earn
What is Earn?
M2 Earn allows users to earn rewards on their digital assets. With M2 Earn, users have the advantage of growing their crypto holdings by earning passive income on their idle assets.
Earn Plans
FAQ’s on M2 Earn
How does the Earn program work?
The Earn program offers three types of plans: Fixed, Customized, and Flexible. Each plan differs in terms of lock-up periods and Annual Percentage Yield (APY). Fixed plans have a set term with a higher APY but no early withdrawal options without penalties. Customized plans allow flexibility in choosing the term length. Flexible plans offer the freedom to deposit and withdraw funds at any time with a potentially lower APY.
FAQ’s on M2 Earn
How do I join the Earn program?
Navigate to the Earn section and select the asset you want to deposit.
Earn Plans
Can I withdraw my funds from Earn anytime?
Withdrawal terms vary depending on the type of Earn plan you choose:
- The Fixed plan has a specified term with no early withdrawal option without penalty.
- The Customized plan allows flexibility in choosing the term length but typically follows similar withdrawal rules to the Fixed plan.
- The Flexible plan allows for withdrawals at any time without penalties, although it may offer a lower APY compared to other plans. FAQ’s on M2 Earn
How are Earn rewards calculated?
Earn rewards on M2 are calculated based on a 24-hour cycle starting at 10:00 am UTC. Users can subscribe to plans anytime, with rewards beginning from the next cycle.
Example 1: If you subscribe 10,000 USDT to a 4.5% APR Fixed 60-day plan at 17:00 UTC on 16/8/23, it activates at 10:00 am UTC on 17/8/23, with the first reward credited at 10:00 am UTC on 18/8/23.
Example 2: Each cycle, you earn 1.25 USDT. Over 60 cycles of a 60-day plan, you earn a total of 75 USDT.
Example 3: Your Flexible plan calculates rewards based on your lowest balance per cycle. Adding and withdrawing funds adjust your qualifying amount for rewards.
Example 4: Canceling your plan before a cycle's end results in no rewards for that cycle once
FAQ’s on M2 Earn
When are Earn rewards distributed?
Earn rewards, including the initial subscription amount, are distributed either at the plan's maturity or upon cancellation.
Example: If your Fixed 60-day plan with a 10,000 USDT deposit at 4.5% APR activated on 17/8/23 at 10:00 am UTC is canceled on 19/8/23 at 21:00 UTC, you would receive 10,002.5 USDT. This amount is subject to reward penalties. If you hold your plan until maturity, you will receive 10,075 USDT (10,000 USDT initial deposit + 75 USDT in rewards) once the plan expires.
FAQ’s on M2 Earn
When do I begin earning rewards?
You start earning rewards from the beginning of the next reward cycle after subscribing to an M2 Earn plan. Each cycle begins at 10:00 am UTC.
FAQ’s on M2 Earn
Are there any limits to Earn plans?
Yes, there are minimum and maximum subscription caps per user, as well as pool limits for each plan. When selecting a plan, you can view the remaining limits in the pool.
FAQ’s on M2 Earn
Earn Plans
Where can I find the terms and conditions for the Earn program?
You can find the terms and conditions for the Earn program on our website by scrolling to the bottom of the page and clicking on the 'Earn Terms and Conditions' link.
Earn Terms & Conditions
Community Engagement
How can I join the M2 community?
Joining the M2 community is easy! Follow us on Telegram, X (formerly Twitter), Instagram, and LinkedIn to stay updated on the latest news, events, and discussions.
What benefits do I get from being part of the M2 community?
As a member of the M2 community, you'll receive real-time updates on our latest features, campaigns, and rewards. Plus, you'll be able to connect with other users, share experiences, and get support from our team through our social media channels Telegram, X (formerly Twitter), Instagram, and LinkedIn.
Are there any community events or meetups?
Yes, we often host community events and meetups. Details about these events are shared on our social media pages. Stay connected with us on Telegram, X (formerly Twitter), Instagram, and LinkedIn to get the latest information on upcoming events.
How can I stay informed about new features and updates?
The best way to stay informed about new features and updates is to follow us on our social media pages. We regularly post updates and announcements on Telegram, X (formerly Twitter), Instagram, and LinkedIn..
Disclaimer:
It is highly recommended to conduct thorough research prior to making any financial decisions. Please note that this article's purpose is solely for educational purposes and the author and the organization, M2, do not influence the reader's investment or trading choices.
Customer Experience Specialist
