Managing Editor
Kareem Basyouni
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Convert enables you to swap between two virtual assets directly. For example: converting Ethereum (ETH) with Bitcoin (BTC), or vice versa.  

All converts are executed immediately and therefore can’t be canceled.

Step 1: Navigate to convert Tab.

Step 2: Once you fill in the amount that you wish to convert, click on preview conversion to check the rate and fee prior to converting.

Note: Rate is valid for only 6 seconds, then it will be refreshed again automatically.

Step 4: Once you choose to confirm the conversion, you’ll preview the Transaction completion details.

In case submit order failed, you can view the error and choose from the below.  

  • Choose to go back and refill the amount.
  • Submit a Ticket Request for the issue, to reach M2 support team for further investigation.
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Remember to double-check the amount you are converting before you confirm the transaction, and if you have issues, contact M2's customer support team for help.

Disclaimer:
It is highly recommended to conduct thorough research prior to making any financial decisions. Please note that this article's purpose is solely for educational purposes and the author and the organization, M2, do not influence the reader's investment or trading choices.

Kareem Basyouni
Author

Kareem comes with 19 years experience in Operations and Customer experience with extensive global exposure in various fields and fintech. In 2019 Kareem discovers the crypto world in depth and becomes an enthusiast while he believes crypto is the future and financial freedom. Joined M2 in 2022 and is leading the Global Customer Experience for the exchange.

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